What is a conversational user interface CUI?

When they don’t see any feedback from the system, they believe the interface is broken. The users decide whether or not to interact with your chatbot/VUI based on the first couple of interactions. Setting a clear value — what an app can do and what it can’t do — is critical. Make sure to not over-promise on your conversational interface abilities. Like a chatbot, good communication between humans and AI assistants is designing natural language programming to understand slang and non-standard dialects. A successful design incorporates inclusive language and design practices.

  • These fake chatbots are a regular point-and-click graphical user interface disguising and advertising itself as a CUI.
  • A natural language user interface is one of the ways it can be achieved.
  • This is mostly because a voice product requires more effort and time to develop.
  • The core technology used by conversational interfaces is Natural Language Processing .
  • This chatbot interface is what most people see as a conversational interface.
  • Alternatively, if your site gets a lot of searches for customer contact information, a readily visible help bot on the homepage could save a lot of frustration.

Regardless of their ‘conversational user interface examplesearance’, they should be friendly, helpful, forgiving, and tolerant. Below we share with you our insights on developing both chatbot UI and voice user interface with some extra highlights in the footnotes. Thus, when we talk about conversational UI, we mean any software that can literally talk to us by visual or audio means . Although almost any website or app nowadays tries to communicate with its users, conversational UI products are different. Their conversation is explicit and tries to emulate human speech. You can type anything in its conversational interface from “cats” to “politics”, and relevant news appears instantly.

How Conversational User Interface works?

A voice user interface allows a user to complete an action by speaking a command. Introduced in October 2011, Apple’s Siri was one of the first voice assistants widely adopted. Siri allowed users of iPhone to get information and complete actions on their device simply by asking Siri. In the later years, Siri was integrated with Apple’s HomePod devices. The growth of chatbot and voice interface design services means that even smaller enterprises can quickly harness the power of AI.

What is an example of a bot?

Examples of bots

Instant messenger apps such as Facebook Messenger, WhatsApp, and Slack. Chatbots such as Google Assistant and Siri.

It should recognize a variety of responses and be able to derive meaning from implications instead of only understanding syntax-specific commands. Customers prefer conversational user interfaces to other forms of assistance. Rather than search through pages on a website, or wait on hold for a phone operator, they can get immediate answers to specific questions. Designing chatbots requires a big shift in the way designers think about these new interfaces. Because of the general lack of information and framework around chatbot experience design at the time, I decided to take notes that I could use in future chatbot projects.

Benefits of Conversational UI

The journey toward conversational interfacing has been a constant one since the dawn of computing, moving from code to written commands to spoken requests. Supported languagesDiscover the 30+ languages supported by our platform. Leverage the True potential of AI-driven implementation to streamline the development of applications. Conversation UI use words as in the natural form of communication for people, which make VUI more exciting. Dark data is all the unstructured voice, chat, SMS, email, and other textual data. What does a user have to say to make the bot respond appropriately for the situation?

New software has also been developed to enable telehealth chatbots that are HIPPA compliant and completely confidential. Examples of conversational interfaces you might be familiar with are chatbots in customer service, which work to respond to queries and deflect easy questions from live agents. You might also use voice assistants in your everyday life—like a smart speaker, or your TV’s remote control. Conversational UI is part of the fabric of our everyday lives, at home and at work. User conversation interfaces have many different practical applications.

Practical Application of Conversational UI in Business

Users can accomplish a task through the channel that’s most convenient to them at the time, which often happens to be through voice. CUI is a perfect option when users are driving or operating equipment. Natural Language Processing – NLP combines linguistics, computer science, information engineering, and artificial intelligence to create meaning from user input. It can process the structure of natural human language and handle complex requests. Facebook and Facebook Messenger have been playing around with this model, and their innovations in this space have been impressive to watch. Facebook messenger uses topic terms to create key terms that their chatbot can respond to with other key terms or phrases.


It directly translates into a positive or negative user experience. Chatbot UI and chatbot UX are connected, but they are not the same thing. The UI of a chatbot refers to the design and layout of the chatbot software interface. The UX refers to how users interact with the chatbot and how they perceive it. A chatbot user interface is the part of a chatbot that a user sees and interacts with. This can include anything from the text on a screen to the buttons and menus that are used to control a chatbot.

Types of Conversational User Interfaces

This way, you can learn a language with Duolingo through textual and voice conversations. Learn how to build bots with easy click-to-configure tools, with templates and examples to help you get started. When a user speaks or types a request, the system uses algorithms and language models to analyze the input and determine the intended meaning. The system then generates a response using pre-defined rules, information about the user, and the conversation context.

What is a conversational platform?

A popular definition of a conversational platform is that it is simply a type of artificial intelligence technology that allows humans to interact with computers in a way that mimics human conversation.

With the help of a conversational user interface, Duolingo has revolutionized the language learning sector. By considering the needs of users with disabilities and users with limited language skills, businesses can make their conversational interfaces more accessible and inclusive. The best way to track data is by using an analytic platform for chatbots. Analytic platforms and analytic APIs, such as Botanalytics, provide information on how the chatbot was used, where it failed, and how the users interacted with it. They can also include the total number of users, user retention, most used flows, words from users that the chatbot cannot understand, and so on.

Shortcomings of Conversational UI

It could be that the response given doesn’t align with what the user expected. When this happens, it can cause frustration and reduce confidence that the system that can solve problems. It’s always better to look at the interaction from user’s perspective when something goes wrong.

  • Duolingo recently took conversational learning to the next level by introducing conversational lessons.
  • This is one of the most popular active Facebook Messenger chatbots.
  • While they still are based on messages, there are many graphical components of modern chatbot user interfaces too.
  • For businesses, CUI bridges the frontend customer experience and the backend knowledge and database.
  • While this new conversational interface innovation might surprise you, the trend of chatbots being used for health purposes is really taking off.
  • The world’s leading brands use messaging apps to deliver great customer service.

A bot/assistant should introduce itself and explicitly say that it’s not a human. For a surprising addition to the list, Maroon 5 is using a chatbot to engage and update fans. From new music releases to concerts near you, Maroon 5’s chatbot will keep you posted on the latest activities. Their second bot, Color Match, wants to help customers find their perfect lipstick shade. It can take any photo of lips and find a similar shade available for purchase at Sephora.


Lola Travel is an example of conversational UI where a chatbot helps you book travel-related items such as flights and hotels. It even helps you pick destinations if you’re not sure where to go. By saying ‘replicate human’s speech’ we mean using short simple sentences, contractions (can’t vs cannot, won’t vs will not), introducing a bit of slang and humor, where possible. You’ll be amazed to see how much a friendly bot trying to speak the same language as a human user can achieve in comparison to a bot acting like a computer. This is actually where the real fun begins, although writing a good copy is a hard and demanding task.

  • While there are a variety of interface brands, to date, there are two main categories of conversational interfaces; voice assistants and chatbots.
  • It is better to approach it as a paradigm that allows interacting between technology and humans on terms comprehensible by the latter.
  • In its basics, conversational UI is all about making information accessible.
  • On one hand, designing a chatbot that is plugged into a company’s website or mobile app gives designers the freedom to create a custom branded experience.
  • In reality, the whole chatbot only uses pre-defined buttons for interacting with its users.
  • Use this template to create an Opt-in, asking the user’s consent in order to send them proactive Messages via WhatsApp.